Returns Policy

We want you to be completely happy with your order. If something isn't quite right, we'll always do our best to help — however, please read the below guidelines before requesting a return.

Returning an Item

If you've ordered an item in error, we may be able to accept a return, subject to approval.

•All returns must be authorised by our team in advance
•Goods must be unused, in a resaleable condition and in their original packaging
•A 25% re-stocking fee will be applied to all accepted returns
•Customers are responsible for arranging and covering the cost of returning goods
•Returns must be sent using a suitable courier or transport method, especially for heavy or fragile items such as paving

Free Delivery Items

Some products are advertised with free delivery, including full packs or pallet deals.

Please note:

•A £70 delivery charge is built into the product price on all bulk bags and full pallets of paving
•If these goods are returned, this delivery cost will be deducted from your refund

Non-Returnable Items

Unfortunately, some items cannot be returned or cancelled once ordered.

This includes:

•Special order or bespoke products
•Cut or made-to-measure items
•Products such as Artificial Grass, bespoke paving orders, fencing, sheds, garden rooms and outdoor furniture

These items are sourced or prepared specifically for your order and are therefore non-refundable and non-returnable.

Damaged or Faulty Goods

We take great care to ensure your order arrives in perfect condition, but in the rare event of an issue, please follow the steps below:

•All goods must be checked upon delivery before signing
•If you are unable to check your order at the time of delivery, you must sign for it as "Damaged"
•Any damages, shortages or issues must be reported to us within 24 hours of receiving your goods

Please note:

•We are unable to accept claims for damage reported after this timeframe
•For paving products, we do not accept damage claims unless more than 10% of the order is damaged, as a small level of breakage is considered normal in transit

Condition of Returns

We reserve the right to refuse a return if:

•Goods are not in a resaleable condition
•Packaging is damaged or missing
•The return has not been authorised in advance

Need Help?

If you're unsure about a product before ordering, or need help choosing the right materials, our team is always here to help — getting it right first time is the best way to avoid any issues.

Call us on 01543 222 105 to speak to our expert team.